Dialogue AI Privacy Policy
This page explains, in plain language, what Dialogue AI collects when you chat with a companion, why we hold it, how long it stays and how you get rid of it.
Who we are
Dialogue AI operates the website dialogues.run and the companion chat experience available through it. Wherever this document says “we”, it means Dialogue AI as the party responsible for the data described below.
Scope of this policy
This policy covers the public Dialogue AI pages, account creation, companion chats, billing and customer support. It does not cover third-party websites you may reach by following a link away from Dialogue AI.
Age requirement
Dialogue AI is intended for adults aged 18 or older. We do not knowingly collect information from minors, and any account identified as belonging to a minor is closed and its data erased.
Account information
To open a Dialogue AI account we ask for an email address and a password. A display name is optional. We never require a legal name, a phone number or a photograph of you.
Conversation content
Messages you exchange with a Dialogue AI companion are stored so the companion can remember the thread and so you can reopen it later. Without storage, every chat would begin from nothing.
Companion memory
Facts you volunteer — a city, a job, a favourite film — may be written into your companion's private memory profile. This profile is tied to your account only and is deleted with it.
Technical data
Our servers record an abbreviated IP address, browser type, device class, language and timestamps. This data keeps Dialogue AI stable and helps us spot abuse and fraud.
Payment data
Card details are entered on the systems of our payment processors and never touch Dialogue AI servers. We receive only a transaction reference, the amount, the currency and the outcome.
Support correspondence
If you email Dialogue AI support, we keep the thread so we can follow up and so we have a record of what was promised. Support tickets are closed and purged after 24 months.
Why we process data
We process data to run your account, deliver companion replies, take payment, prevent abuse, meet legal duties and improve the quality of Dialogue AI conversations.
Legal bases
Depending on where you live, our lawful bases are performance of a contract with you, our legitimate interest in a safe and functional service, your consent where we ask for it, and compliance with law.
Consent and withdrawal
Where we rely on consent — optional emails, for example — you may withdraw it at any time in your Dialogue AI settings or by using the unsubscribe link. Withdrawal does not affect processing already carried out.
Cookies and local storage
Dialogue AI uses a session cookie to keep you logged in and local storage to remember interface preferences. We do not use cookies to build advertising profiles.
Analytics
We measure aggregate usage — page views, load times, error rates — using privacy-respecting counters. Reports show totals, not individuals, and never include chat text.
No sale of personal data
Dialogue AI does not sell, rent or trade personal data. We do not share your conversations with advertisers, data brokers or affiliate networks in any form.
Service providers
We rely on vetted providers for hosting, storage, email delivery, payments and language processing. Each acts on written instructions, may use data only for the task we assign, and is bound by confidentiality.
International transfers
Data may be processed in countries other than yours. Where that happens, transfers rest on recognised safeguards such as standard contractual clauses or an adequacy decision.
Security measures
Traffic to Dialogue AI is encrypted with TLS, stored conversations are encrypted at rest, administrative access is limited to named staff and every access is logged.
Retention periods
Account data lives for as long as the account exists. Conversations remain until you delete them or close the account. Billing records are retained for the period tax law requires, generally seven years.
Deleting a conversation
Any single Dialogue AI chat can be deleted from the chat menu. Deletion removes the thread and the memory entries derived from it, and cannot be reversed.
Closing your account
Closing an account in settings triggers erasure of your profile, companions and chats within 30 days, apart from records we are legally required to keep.
Your rights
Subject to local law you may request access, correction, deletion, restriction, portability, or object to processing based on legitimate interest. Contact privacy@dialogues.run and we will answer within 30 days.
- A copy of the data we hold about you
- Correction of anything inaccurate
- Erasure of your account and chats
- An export in a portable format
Automated replies
Companion messages are generated automatically. They are conversational content, not decisions about you, and they produce no legal or financial consequences for you.
Content moderation
Automated filters and, where a report is filed, a small trained team review flagged material to enforce our rules. Reviews are limited to the reported exchange and are logged.
Data breach handling
If a breach is likely to put your rights at risk, Dialogue AI notifies the competent supervisory authority within 72 hours of becoming aware and informs affected users without undue delay.
Marketing communication
Product emails are sent only if you opt in. Service emails about billing, security or account status are sent regardless, because they are part of running your account.
Third-party links
Some pages link to external services. Once you leave Dialogue AI, the destination site's own privacy terms apply and we have no control over its practices.
Changes to this policy
When this policy changes materially we update the date above and notify account holders by email before the new version takes effect. Continued use afterwards means you accept the update.
Complaints
If you are unhappy with how Dialogue AI handled your data, write to privacy@dialogues.run first. You also have the right to complain to the data protection authority in your country of residence.
Contacting us
Privacy requests: privacy@dialogues.run. General questions: support@dialogues.run. Please state clearly which right you are exercising so we can act quickly.